shipping

• free delivery on every order, across india. no minimum order value.
• we accept prepaid orders only. cash on delivery is not available.
• once your order is dispatched, you'll receive tracking details so you can follow it to your door.

cancellations

• to cancel your order, email us at connect@tbt.care within 2 hours of placing it.
• once an order has been dispatched, it can't be cancelled. if you don't wish to accept it, you can refuse the parcel at delivery.

returns

because our products are personal care items, we can't accept returns of opened or used products for hygiene reasons. orders can't be returned once delivered, except in the cases below: a wrong, missing, damaged or leaked item, or a product quality concern.

items sent back to us without first contacting our team won't be accepted.

received a wrong, missing or damaged item?

email us at connect@tbt.care within 5 days of delivery with:

• your order id
• invoice copy (hard or soft)
• a short description of the issue
• clear photos of the products received and the shipping label on the outer package
• for damaged or leaked items: photos or a video showing the damage, including the batch number near the mrp / crimp of the product

for wrong or missing items, we'll get back to you within 24 hours. for damaged items, within 24–48 working hours of receiving all details.

product quality concerns

if you have a concern about the quality of a product, email us within 5 days of receiving it with your order id, invoice copy, details of the concern, and photos of the product with its batch number near the mrp / crimp. our team will review it and respond within 24–48 working hours.

marked delivered but not received?

email us at connect@tbt.care within 3 days (72 hours) of the delivery date and we'll resolve it promptly.

refunds & replacements

• once we've reviewed your request, we'll let you know whether a replacement or refund is approved.
• approved refunds go back to your original payment method within 10 business days. your bank may take a little extra time to show it.
• if more than 15 business days have passed since approval, please write to us at connect@tbt.care.
• if our team asks you to send a product back, use this address: tbt care, 122 shendurjane, wai – surur road, wai – 415536, maharashtra.